Contact support
Email John Su at johnyisu08@gmail.com. Please describe the issue in English or Chinese.
Email AirCraft SupportHow to report an issue
Including the details below helps us understand the problem without asking you to share unnecessary personal information.
- Use a clear subject, such as
AirCraft – simulation result is unexpected. - Include your AirCraft version, iPhone or iPad model, and iOS/iPadOS version.
- Describe what you were trying to do, the steps that led to the issue, and what happened instead.
- Attach a screenshot only if it helps. Please remove personal information before sending it.
- Do not email passwords, payment details, government IDs, or other sensitive information. AirCraft does not need them to provide support.
Common questions
Does AirCraft need an account or internet connection?
No. The app is designed to work offline and has no account system, advertising, analytics, or tracking.
Where are my projects and progress stored?
They are stored locally on your device. Aircraft projects and flight records are kept in the app workspace; study progress is kept separately as local app settings.
What does Reset Study remove?
It removes learning progress only. It does not delete your aircraft projects. Delete a project from the workspace if you want to remove that project’s local information.
How do I export a report?
Use the PDF export action in AirCraft, then select a destination in the iOS Files sheet. The selected provider’s privacy practices apply to the exported file.
Privacy questions
For questions about local storage, support-email deletion, or the app’s privacy disclosures, email johnyisu08@gmail.com or read the Privacy Policy.
Safety note
AirCraft is an educational design and simulation tool for paper aircraft. Simulation outputs are illustrative, and the app is not intended for real-aircraft operation, navigation, safety decisions, or emergency use. Follow local rules and choose a safe location when flying a paper aircraft.